Refund Guarantee
Unexpected events can happen. That’s why NetFerry offers Travel Guard, an optional service designed to give you peace of mind when booking your ferry trip.
By adding this guarantee to your reservation, you’ll be entitled to a full refund of your ferry ticket, with only 15% retained as a service fee — exactly as described in our official Terms and Conditions.
Unlike an insurance policy, Travel Guard is a voluntary and ancillary service that simply extends the refund flexibility offered by ferry operators. It allows you to book your trip with confidence, knowing that if something unforeseen occurs, you won’t lose your entire fare.
Add Travel Guard when booking your ticket – or within 24 hours after purchase, provided that your departure is at least 48 hours away.
Cancel your trip if an unforeseen, documentable event occurs – such as illness, injury, work-related changes, serious property damage, or a vehicle breakdown.
Submit your refund request – simply follow the instructions in the My Booking section or contact our dedicated Travel Guard team.
Receive your refund – you’ll get back the full ticket amount, minus a 15% management fee, within the timeframe specified in the Terms and Conditions.
Peace of mind: you’re free to plan your trip without worrying about losing your ticket cost if life gets in the way.
Simplicity: one click at checkout and your booking is protected.
Transparency: clear rules, no fine print, and fast processing times.
Flexibility: covers a range of common unforeseen circumstances beyond your control.
Travel Guard applies in cases such as:
Illness, injury, or death of the ticket holder or an immediate family member
Unforeseen work-related events (such as dismissal, new employment, or suspension)
Major property damage or natural disasters affecting your home or business
Official summons by judicial authorities
Vehicle accident or breakdown preventing you from reaching the port
For the full list of covered events and exclusions, please refer to our Terms and Conditions.
Travel Guard must be purchased together with your ticket or within 24 hours of purchase.
The service is linked to your specific booking and cannot be transferred to another person.
It does not replace or act as an insurance policy.
Refunds are processed directly by NetFerry S.R.L., according to Italian law.
€9.90 per passenger
A small cost for complete booking peace of mind.
Travel Guard is the smart way to travel safely and confidently.
It’s simple, transparent, and designed to protect your booking — not to complicate it.
With just one click, you secure your journey against the unexpected.